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Supply Chain Complexity and Performance_Fawcett_copy

Impact of Supply Chain Complexity
 
on Performance


Informed Consent Notice

Dear Participant,

Supply chain complexity makes it harder to meet customers' needs efficiently and effectively. We need your experience and insight to help us better cope with complexity's challenges. Please take 20 minutes to fill out this survey. Your responses will be kept strictly confidential. All responses will be aggregated and analyzed as a group. As always, some risk exists with the everyday use of the Internet. In appreciation for your sharing your insight, we will gladly share the results with you.

If you have any questions or concerns, please contact Dr. Ila Manuj, Associate Professor of Logistics at University of North Texas (UNT) at ila.manuj@unt.edu, or Mr. Patrick Freinberger at patrick.freinberger@fh-steyr.at. 

This research project has been reviewed and approved by the UNT Institutional Review Board (940-565-4643). Contact the UNT IRB with any questions regarding your rights as a research subject.

Thank you for sharing your insight.

 

I acknowledge that my job relates to supply chain management and/or information technology and I have read  the above consent form. I am willing to share my experience and insight.

 

There are 36 questions in this survey.
(This question is mandatory)
In what industry does your company operate? (select only one option)
(This question is mandatory)
How many full-time employees are there in your business unit (or, company if business unit is not applicable)?
(This question is mandatory)
What is your business unit's (or company's) annual sales (in U.S. dollars, most recent year)?
(This question is mandatory)
What percentage of your sales comes from goods and services?
  • Remaining:
    100
  • Total:
(This question is mandatory)
For how many years have you worked at your company?
(This question is mandatory)
 Involvement in supply chain related strategic decision making process
I am/was involved in strategic supply chain decisions in my firm.
(This question is mandatory)
 Knowledge about the supply chain related strategic decision making process
I am knowledgeable about strategic supply chain decision-making processes in my firm.
(This question is mandatory)
Rate of change in the industry environment.
Rate of introduction of new products and services
Rate of introduction of new operating processes
Rate of change in tastes and preferences of customers
Rate of research and development (R&D)
Please think of a supply chain for the product group you manage. Use this product group to answer the following questions.
(This question is mandatory)
Please indicate the extent of standardization in your supply chain for the product group you selected.
Purchased raw materials, components, and products
Purchased services
Products provided to our customers
Services provided to our customers
(This question is mandatory)
Please indicate how strongly you agree with the following regarding the supply chain of the product group you selected.
Our demand is difficult to predict.
Our product mix is difficult to predict.
Our delivery requirements vary considerably from customer to customer.
Our sales volume varies considerably from customer to customer.
Our product mix varies considerably from customer to customer.
We frequently introduce new products.
(This question is mandatory)
For the supply chain of your selected product group, please indicate your level of agreement with each of the following.
Our suppliers provide materials with consistent quality.
We have very few alternative sources for most of our raw materials and/or components.
Our supply requirements, in terms of volume, vary considerably from month to month.
Our supply requirements, in terms of mix, vary considerably from month to month.
Our suppliers provide materials with consistent delivery speed.
(This question is mandatory)
For the supply chain of your selected product group, please indicate your level of agreement with each of the following.
We need to change our weekly master production schedule.
We configure end products as close as possible to the customer delivery time.
Typically, in any calendar year, we need to adjust (increase/decrease) our production capacity requirements.
We experience significant changes in our production technology.
(This question is mandatory)
For the supply chain of your selected product group, please indicate the percentage of products produced using each production strategy (in terms of $ value):
  • Remaining:
    100
  • Total:
(This question is mandatory)
How many product groups does your company produce or maintain?
(This question is mandatory)
Please think of your firm´s products and services. Indicate the level of RESPONSIVENESS for each of the following.
Our suppliers react to changes in order quantity.
Our suppliers react to changes in product mix/configuration.
Our suppliers react to changes in delivery times.
Our company reacts to changes in customer order quantity.
Our company reacts to changes in customer product mix/configuration.
Our company reacts to changes in customer delivery times.
(This question is mandatory)
Please respond to the following questions related to your supply chain structure.
(This question is mandatory)
For your selected product group, what percent of sales come from each of the following regions?
  • Remaining:
    100
  • Total:
(This question is mandatory)
For your selected product group, what percent of your firm's total purchase volume comes from each of the following regions?
  • Remaining:
    100
  • Total:
(This question is mandatory)
Please think of the supply chain of your selected product group as you respond to the following.
  • 0
    100
  • 0
    100
  • 0
    100
(This question is mandatory)
What percent of your total shipments for the selected product group do you ship using each of the following modes?
  • Remaining:
    100
  • Total:
(This question is mandatory)
For your selected product group, please respond to the following questions regarding transportation.
(This question is mandatory)
For your selected product group, please respond to the following questions regarding warehousing.
(This question is mandatory)
Please think of the supply chain of your selected product group as you respond to the following.
Our distribution network is . . .
(This question is mandatory)
For your selected product group, please indicate how you integrate with your suppliers.
We use collaborative tools (joint forecasting, joint production planning, etc.) with our suppliers.
We share information in a timely manner with our suppliers.
We use shared information to make joint decisions with our suppliers.
We formally integrate our supply processes with our suppliers.
(This question is mandatory)
Please respond to the following statements related to the frequency of sharing/usage of information with your suppliers.
Our firm shares relevant information with suppliers.
Our suppliers use the shared information for decision-making.
We use collaborative tools (joint forecasting, joint planning systems, etc.) with our suppliers.
(This question is mandatory)
For your selected product group, please indicate how you integrate with your customers.
We use collaborative tools (joint forecasting, joint production planning, etc.) with our customers.
We share information in a timely manner with our customers.
We use shared information to make joint decisions with our customers.
We formally integrate demand processes with our customers.
(This question is mandatory)
Please respond to the following statements related to the frequency of sharing/usage of information with your customers.
Our firm shares relevant information with customers.
Our customers use the shared information for decision-making.
We use collaborative tools (joint forecasting, joint planning systems, etc.) with our customers.
(This question is mandatory)
Please think of the product group you manage. Within this product group, think of medium term (6m - 3yr duration) business decisions (e.g., outsourcing, reducing suppliers, adding wholesalers, SKU rationalization). Rate the amount of effort you dedicate to the following.
Collecting data related to the business decisions.
Using data (both numeric and qualitative) to develop solutions related to the business decisions.
Implementing solutions to address the business decisions.
Controlling the implementation of the solutions for the business decisions.
(This question is mandatory)

For the supply chain of your selected product group, please indicate the number of supplier and customer tiers for which you have visibility. Visibility is defined as access to information (for example, inventory, operational practices, etc.) which you consider key or useful to your operations.

(This question is mandatory)

For the business decisions as mentioned in the previous question, please rate the extent to which the following statements describe the expectations and outcomes of those medium-term business decisions.

Decisions regarding value-creation often lead to unexpected results, especially across functional areas.
Similar decisions have different outcomes at different points in time.
Decisions/actions have dramatically different effects in the short (immediate to 3 months) and long runs (6 months or longer).
Decisions/actions have one set of consequences locally and very different consequences in other decision-making areas/functions.
Seemingly straightforward decisions lead to non-obvious, unexpected consequences.
Cause and effect are often hard to trace, understand, and communicate.
(This question is mandatory)

Please continue to think about the medium-term business decisions as mentioned in the previous questions. Rate the extent of your employees' expertise related to making and managing these decisions.

Their formal education in supply chain management and related fields.
Their training (on-the-job, workshops, conferences) in supply chain management and related fields.
Their understanding of the causes and effects and trade-offs involved in designing or developing solutions.
Their work experience in supply chain management and related fields.
Their ability to use the tools available in the firm.
(This question is mandatory)

Please continue to think about the medium-term business decisions as mentioned in the previous questions. Rate the frequency of your employees' usage of the following tools and techniques.

Environmental scanning (typically used to define organizational strengths and weaknesses as well industry competitive priorities/customer requirements)
Supply chain mapping (typically used to identify companies that possess the competencies and/or technologies required to achieve market success)
Total costing (typically used to evaluate the true costs of alternative/selected decisions)
Quantitative and qualitative analyses (e.g., used for cause and effects, risks and benefits, and cost and service trade-offs analyses of alternative/selected decisions)
(This question is mandatory)
Compared to your industry´s average, assess your company´s performance on the following indicators.
3-year average growth in market share
3-year average growth in profitability
3-year average return on assets
3-year average cost of sales
3-year average cost of procurement
(This question is mandatory)

For the supply chain of your selected product group, please indicate the change in performance on the following indicators.

3-year average of orders delivered complete
3-year average of orders delivered defect and damage free
3-year average of on-time deliveries
3-year average of logistics costs
 Supply chain disruptions
(This question is mandatory)
For the supply chain of your selected product group, please indicate your level of agreement with each of the following.
Compared to your industry´s average, how many supply chain disruptions did your firm face in the past 3 years?
(This question is mandatory)
For the supply chain of your selected product group, please indicate your level of agreement with each of the following.
Supply chain disruptions have a severe negative impact on our firm´s performance.